Refund & Returns Policy

Last updated: June 25, 2026

At Torvara, we strive to provide high-quality products and an excellent shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

We offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever applicable.
• Meet the requirements outlined in this policy.

Please note that we do not accept returns for change of mind, buyer's remorse, or personal preference.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used oral care products.

• Products that have been used, altered, or damaged by improper use.

• Products that show excessive wear or misuse.

• Items returned without prior authorization from Torvara.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

• Your order number.

• Clear photos of the product.

• A video showing the issue if the product is not functioning properly.

Claims submitted after the 7-day reporting period may not be eligible for replacement.

4. Resolution Process

Our primary solution for approved claims is a free replacement.

Torvara reserves the right to determine whether the evidence provided is sufficient to approve your claim or whether the product must be returned for further inspection.

If a replacement cannot reasonably be provided due to product availability or other circumstances, Torvara may issue a full refund at its sole discretion.

5. Change of Mind

We do not accept returns or provide refunds for:

• Change of mind.

• Accidental purchases.

• Personal preference.

• Orders placed incorrectly by the customer.

Please review your order carefully before completing your purchase.

6. Refunds

Refunds are only issued when:

• A replacement cannot reasonably be provided.

• A refund is required under applicable law.

• Torvara determines that a refund is the appropriate resolution.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Shipping charges, if applicable, are non-refundable unless otherwise required by law.

7. Return Authorization

Do not send any item back without contacting us first.

Returns sent without prior authorization may be refused or may not qualify for replacement or refund.

If a return is approved, Torvara will provide detailed return instructions.

8. Shipping

We currently offer Free Shipping within the United States.

Estimated delivery time is 1–10 business days. Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, customs procedures, or other circumstances beyond our control.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

9. Limitation of Liability

Torvara is not responsible for:

• Damage caused by improper use, misuse, accidents, unauthorized modifications, or failure to follow product instructions.

• Normal wear and tear.

• Delays caused by shipping carriers or circumstances beyond our reasonable control.

10. Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us:

Email: contact@torvara.com

We are committed to responding as quickly as possible and providing fair, transparent, and customer-focused support.